Refund & Rescheduling  Policy

At Pine to Pixel, we strive to deliver exceptional photo and video content that captures the natural beauty and character of your brand, property, or experience. We understand that sometimes plans change or conditions are out of anyone’s control. This policy outlines how cancellations, rescheduling, and refunds are handled to ensure fairness and clarity for both parties.

1. Client Cancellations

If a client needs to cancel a scheduled shoot:

• More than 14 days before the shoot:

  • You may receive a full refund of any payments made, minus a 5% administrative fee (to cover processing and scheduling costs).

• Between 7 and 14 days before the shoot:

  • You may reschedule once at no additional cost, or cancel for a 50% refund of the total project fee.

• Less than 7 days before the shoot:

  • Cancellations within 7 days are non-refundable, as that time is reserved exclusively for your project. However, you may reschedule once by paying a 25% rescheduling fee of the project total.

2. Rescheduling by Client

• Clients may request one complimentary reschedule (with at least 7 days’ notice) within 90 days of the original shoot date.

• Additional rescheduling requests or short-notice changes (less than 7 days) may incur a 25% rescheduling fee to account for lost time and logistics.